In this use case, the user requests the delivery agency to change the billing details of an active order and receives the order with updated billing details. Code snippets BPP receives protocol update /* Example
In this use case, the user requests the delivery agency to change the drop location of an active delivery. Sometimes, the delivery agency accepts the change if it’s terms of service allows it to do
In this use case, the user requests for a live delivery tracking link that can be rendered on the application. Code snippets BPP receives protocol track /* Example Request JSON: { "context": { "domain": "delivery",
In this use case, the user contacts the delivery support against an active or completed delivery. As a response, the user is provided the phone number or email to the customer support or sometimes redirected
In this use case, the user requests the delivery agency to get the latest status of a confirmed delivery. Sometimes, the delivery agency also sends multiple status updates as and when the status of delivery
In this use case, the user searches for delivery services by specifying some details about the package, where it needs to be picked up from and dropped including the time of pickup. As a result,
In this use case, the user searches for delivery services by specifying some details about the package, where it needs to be picked up from and dropped. As a result, the user sees a list
In this use case, the user rates the delivery service. This rating is usually between 1 to 5. Sometimes, the user is also expected to provide feedback against a rating. Code snippets BPP receives protocol
In this use case, the user provides all the details required by the delivery agency to calculate the final payable amount and receives the final delivery invoice containing the terms of payment against the final
In this use case, the user confirms the order without making any payment and receives a confirmed order with the latest status of the fulfillment. In the case of hyperlocal delivery, the response sometimes also
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